Cart 0

Policies

Welcome

Welcome to De La Design. We offer custom and personalized items perfect for gift giving or simply as a way to treat yourself. We feel that personalized items show that you put extra thought and caring into choosing a unique and one of a kind gift and we do our best to ensure a quality product that meets your expectations. 

Payment

ALL ITEMS ARE CUSTOM MADE and payment is required at time of purchase, before an item is made.

Shipping

Please choice your shipping option accordingly for your need by date.

FIRST CLASS MAIL (available for most single orders): 2-5 DAYS
PRIORITY MAIL: 2-3 DAYS
PRIORITY MAIL EXPRESS: 1-2 DAYS

PARCEL SELECT (previously called Ground shipping): 2-9 DAYS
For parcel select, we may substitute Fedex 3 day for oversized orders if it is comparable or cheaper. If there is a significant difference in the cost, we will refund the overage.

Item is shipping from Springfield, Missouri. Zip code 65781.

All orders in the US will receive a shipping notification with tracking number.

International shipping: You will receive a notification when your item ships but it will not contain tracking information. We use First class International for smaller orders and Priority International for larger orders (typically 7 tumblers or more). Please read my Refund Policy for International orders before purchasing.

Refunds and Exchanges

All items are custom made so we do not offer refunds or exchanges.

If your item arrives damaged or we have made a mistake, please contact us within 10 days for a replacement. If you have made a mistake with spelling, etc, please let us know and we will work with you to fix the situation.

INTERNATIONAL orders: Due to the high cost of international shipping, if an item arrives broken or damaged, we will replace the item free of charge but will require you to pay the postage to ship the new item. Please know that we take great care in packaging your order.

Additional Policies and FAQs

**TURN - AROUND TIMES ** are also located on the shop announcement page.
All orders are currently at about 6-10 days. Please allow extra time for shipping. Please allow as much time as possible for your order. I can only make sure that an item is shipped on time. Items that are damaged or lost in the mail are beyond my control. 
Turn around time is likely to increase as Halloween, Christmas and Easter approach as these are my busiest seasons.

**VERY IMPORTANT** 

If your need by date falls within the processing time or you otherwise feel that you are "cutting it close", then INCLUDE THE NEED BY DATE as the first line in the note to seller box. This will print out on my invoice and will ensure that I see it! 

Please make sure that all of your personalization info is complete and also typed in to the note to seller box at check out time. The information that I need from you is located in the Item Details of each individual listing. If information is missing and I have to contact you it could delay your order. Please be aware that if I do need additional information or clarification that I will contact you through the email address provided.

All designs are custom cut from a high quality outdoor vinyl. All items are washable but hand washing is recommended. Care instructions are included with tumblers and water bottles. 

Please do not copy photos, ideas or designs from De La Design. Please do not send me photos of other sellers work or send our photos to other sellers. We will not copy other peoples designs and hope that other Etsy sellers do the same. Please do not copy listing details and wording. 

** PRODUCT INFORMATION **
All drink ware in my shop is BPA free!

AVAILABLE DRINK WARE (prices vary, see store listings for pricing):

- 12 oz Little Kids size, standard style acrylic double wall insulated tumbler with screw on gasketed lid and straw. Available in clear only. 

- 16 oz STANDARD acrylic double wall insulated tumbler with screw on gasketed lid and straw. Available in clear or very modern clear black.

- 16 oz SKINNY WALL acrylic double wall insulated tumbler with push on gasketed lid and straw. Available in clear or very modern clear black.

- 16 oz SIP TOP acrylic double wall insulated tumbler with push on plastic lid, slides to open/close for drinking (no straw). Clear cup with a clear lid.

- 20 oz STANDARD acrylic double wall insulated tumbler with screw on gasketed lid and straw. Available in clear or very modern clear black.

- 22 oz SPORT BOTTLE has a Flip and Sip top with inner straw, made of strong, durable Eastman Tritan plastic. (NON-insulated) Available in Clear, Black, Green, Blue, Purple, Pink, Red and Orange.

- 19 oz DELUXE INSULATED SPORT BOTTLE has a Flip and Sip top with inner straw, made of strong, durable Eastman Tritan plastic. Available in clear only

- 16 oz MASON JAR style acrylic double wall insulated tumbler with screw on gasketed lid and straw. Available in clear only.

- 14 oz VINO 2 Go acrylic double wall insulated wine tumbler with push on plastic lid, slides to open/close for drinking (no straw). Clear cup with a clear lid.

- 20 oz Wine Glass made from heavy duty BPA free glass.

** ADDITIONAL INFORMATION about my drink ware:
-All tumblers and water bottles are BPA free.
-Hand wash only
-Do not microwave
-Cups are designed to drink with cold liquids. Use caution when using with hot liquids, allow to cool to a drinkable temperature, especially when using a straw. Cups are not spill-proof or leak proof. Be careful when securing lid as liquid may escape via the drink hole. Check to make sure lid is secure before drinking. 
-DO NOT put hot liquids in the NON-insulated bottles as the exterior wall will be too hot to handle.

Seller Information

De La Design, LLC is owned by Jeff and Debi DelaCruz in Springfield, MO. Contact information: ddelacruzdesign@gmail.com.